Privacy Policy

Last Updated: Jan 2025

Introduction

Welcome to Riteway Plumbing and Heating. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide through our contact form.

Information We Collect

When you submit our contact form, we collect the following personal information:

  • - First name
  • - Last name
  • - Phone number

How We Use Your Information

We use the personal information we collect to:

  • - Respond to your inquiries about our plumbing and heating services
  • - Contact you regarding requested services
  • - Maintain records of our communications
  • - Schedule appointments and follow-up services
  • - Send service reminders or important updates related to your requests

Data Storage and Retention

We retain your personal information for up to one year from the date of collection. After this period, your information will be securely deleted from our systems unless we are required by law to retain it longer or you have given us explicit consent to retain it further.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Access to your personal information is limited to our employees who need it to provide services to you.

Your Rights

You have the right to:

  • - Access your personal information
  • - Request correction of inaccurate information
  • - Request deletion of your information
  • - Withdraw your consent at any time
  • - Request a copy of your information
  • - Lodge a complaint with the relevant data protection authority

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Tel: 07928183119

Consent

By using our contact form, you consent to our Privacy Policy and agree to its terms.